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Get the support you need to succeed with our platform. Our team is available through multiple channels to help you every step of the way.

Support

Multiple ways to get help

Choose the support channel that works best for you. We're here 24/7 to help you succeed.

Live Chat

Get instant help from our support team

Availability:24/7
Response time:Instant

Email Support

Send us a detailed message and get a response within 24 hours

Availability:24/7
Response time:24 hours

Phone Support

Speak directly with our technical experts

Availability:Mon-Fri 9AM-6PM EST
Response time:Immediate

Resources

Self-service help

Find answers quickly with our comprehensive help resources and documentation.

Documentation

Comprehensive guides and tutorials

  • Getting started guide
  • API reference
  • Integration tutorials
  • Best practices

Video Tutorials

Step-by-step video guides

  • Platform overview
  • Feature walkthroughs
  • Troubleshooting
  • Advanced techniques

FAQ

Answers to common questions

  • Account management
  • Billing questions
  • Technical issues
  • Feature requests

FAQ

Common questions

Find quick answers to frequently asked questions about our platform.

What industries are best suited for PrimePilot?

PrimePilot works across many industries, but it is especially strong anywhere you have lots of internal knowledge to search and act on, like e-commerce, professional services, finance, healthcare, real estate, education, SaaS, and customer support. If you have documents, policies, SOPs, or product knowledge, PrimePilot can turn that into reliable AI agents.

Can I deploy PrimePilot on-premise?

Yes. We offer flexible deployment options, including on-premise and private/VPC-style deployments for organizations that need tighter security, compliance, and data residency controls. Contact us to discuss your requirements and infrastructure.

Can you build custom AI solutions for our organisation?

Yes. We can design and deliver custom AI agents, RAG pipelines, and multi-agent workflows tailored to your data, processes, and integrations. We will work with you from discovery through deployment to ensure the solution fits your use case and governance needs.

Can I book an online personal demo?

Absolutely. We can run a 1:1 online demo tailored to your industry and use case. Visit the contact page to request a time, and we will confirm a slot and walk you through the platform end-to-end.

Still need help?

Our support team is ready to help you get the most out of our platform.