Terms of Service

1. Acceptance of Terms

By accessing and using our RAG platform and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

We provide a Retrieval-Augmented Generation (RAG) platform that allows users to:

• Upload and process documents
• Train AI models on custom knowledge bases
• Deploy chatbots and copilots
• Access APIs and integration tools
• Utilize analytics and reporting features

3. User Accounts

To access certain features of our service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

4. Acceptable Use

You agree not to use our service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious content or malware
• Attempt to gain unauthorized access to our systems
• Interfere with the service or other users
• Use the service for illegal or harmful purposes

5. Content and Data

You retain ownership of content you upload to our platform. By using our service, you:

• Grant us a license to process and store your content
• Ensure you have rights to the content you upload
• Are responsible for the accuracy and legality of your content
• Understand that AI training may involve processing your data

6. Intellectual Property

Our platform, including its software, design, and content, is protected by intellectual property laws. You may not:

• Copy, modify, or distribute our proprietary materials
• Reverse engineer our software
• Remove or alter copyright notices
• Use our trademarks without permission

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

8. Service Availability

We strive to provide reliable service but cannot guarantee:

• Uninterrupted or error-free operation
• 100% uptime availability
• Compatibility with all devices or browsers
• Immediate resolution of all technical issues

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the service or violation of these terms.

11. Termination

We may terminate or suspend your account at any time for:

• Violation of these terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended periods of inactivity

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our platform. Continued use constitutes acceptance of modified terms.

13. Governing Law

These terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved in the courts of [Your Jurisdiction].

14. Contact Information

If you have questions about these terms, please contact us:

• Email: team@primepilot.ai
• Phone: +61 (03) 9078 2976
• Address: 90 Collins Street, Melbourne, VIC 3000